Unable to access Premium trial that comes with Sense

[KFTC]

After many unproductive 'chats', over many weeks, with fitbit support it has seems obvious that fitbit has no intention of honoring their offer of providing me with the free 6-month Premium trial. I am unable to access it on my own. Every time I contact support they say they will have someone from the 'Premium Team' contact me to resolve the issue. So far, no one has.

Anyone know of a solution to this issue? Or is the free Premium trial offer simply a lie?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @KFTC  if Fitbit support says someone from the Premium Team will contact you, they will. It's just been extremely busy and in the past few days there has been a banner at the top of the forums telling us about it. These community forums can often help, but in your case, you need more than we can do. They will get with you.

[KFTC]

Hi @Odyssey13  thank you for the info.

[SilviaFitbit]

@Odyssey13 Thank you for the assistance offered. 

@KFTC Hi there. Thanks for the details shared. I moved your post to this board, in an effort to keep the forums organized. 

I appreciate that you contacted our Support team. As mentioned by our Community Council, due to the high volume contacts, there might be a delay on their behalf, however, be sure that they will get back to you. 

In the meantime, if you haven't tried it yet, make sure you're following this procedure to start your Premium trial: 

1. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your trial, and follow the instructions to subscribe.

Hope this helps. 

[KFTC]

@SilviaFitbit Hi there. Thank you for moving my post to the right board. 

Thanks for suggesting the steps above. I had previously tried that procedure. Unfortunately, there was no Premium Trial option. 
That’s what prompted me to contact support in the first place. They offered the same help as you. That was about a month or so ago. 

[SilviaFitbit]

@KFTC Thank you for getting back. 

Sorry to hear that there has been a delay from our Support team. I appreciate the steps performed. Since you already have a case, it's recommended to continue the communication through email, be sure that our team will get back to you and help you getting you back on track. 

Your patience and understanding is appreciated.