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Unable to activate 3-months trial of Versa 2

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‎09-22-2019 04:54 - last edited on ‎09-30-2019 15:25 by Fitbit Moderator

‎09-22-2019 04:54 - last edited on ‎09-30-2019 15:25 by Fitbit Moderator

Okay I’ve been searching these boards and online and cannot find anywhere a solution to obtaining the free 90 day trial that’s included with the purchase of the Versa 2.

 

Why is there no sticky post about this?

 

I have two Versa 2’s purchased on day 1 of release, and both say “start your 7-day free trial” when checking options to sign up to Fitbit Premium.

 

SUPPORT - Please advise to assist me, and I’m sure many other users...

 

Moderator edit: updated subject for clarity

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34 REPLIES 34

‎10-21-2019 05:15

In response to roofyroo

‎10-21-2019 05:15

Has anyone with the special edition actually successfully received the three month free rolled after the 7-day free that is open to all?

 

I see lots of posts asking about this issue but can’t see anyone successfully receiving??

 

 

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‎10-21-2019 05:21

In response to Percula

‎10-21-2019 05:21

I have not seen a single post yet where someone has said the 3 month trial is working. Then again, most people just comment when there are issues.

I do not understand how this has gone on for so long. I presume FitBit are hoping the entire issue will taper off, people will forget.

 

I'm considering paying the extra money and getting the Apple Series 5 based on the utterly disgraceful service to this issue from FitBit. You can still go online all over and buy the Versa 2 SE and be offered the 3 month free premium trial. It's so absurd.

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‎10-21-2019 05:32

In response to roofyroo

‎10-21-2019 05:32

I’m still waiting for mine

Best Answer

‎10-27-2019 09:57

In response to roofyroo

‎10-27-2019 09:57

I got mine to work after calling support. I removed the Versa 2 from the app (android phone) and set it up again. When it came to the part about it needing to get the latest updates I answered to do it later. I then tapped on doing the setup without wifi. I walked through all the steps and at the end I got a screen for the free 3 month trial. I set it up without a problem. YAY!! 

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‎10-27-2019 10:05

In response to Binkapooh

‎10-27-2019 10:05

Another thought I had was maybe these watches went out as Standard (that is what support told me I had when the box clearly stated I had the Special Edition) and not Special Edition and the updates it did the first time set it as Special  Edition. So, by removing it from the app and setting it up again it the saw it as Special Edition and gave the screen for the 3 free months of Premium.

Best Answer

‎10-29-2019 07:13

In response to Binkapooh

‎10-29-2019 07:13

Am still waiting for Fitbit Support to tell me what to do...

 

The latest reply 

 

“... Our team are still looking into it and currently working in getting the issue resolved. We'll release an update once issue is fixed. We appreciate your understanding on this.

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‎10-29-2019 13:15

In response to Binkapooh

‎10-29-2019 13:15

Thank you for your post. It worked for me as well. Removed and paired my watch before, but there was no screen to advise on 3 month trial. But now it appeared now advising that Versa 2 Se comes with 3 month free trial etc. Must be some update. So successfully activated on iOS.  Still have opened case with Support team and have not received decent answer. Glad finally managed to get what I paid for 

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‎10-30-2019 14:54

In response to Percula

‎10-30-2019 14:54

Follow the instructions I posted above. Upair your watch and do the setup again. Maybe your update didn't have the "fix". If you update with the new setup hopefully the screen will show as it did for me.

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‎11-01-2019 07:17

In response to Binkapooh

‎11-01-2019 07:17

If i do want to try this is there any advice as to when / how to? I mean can you just make sure the Versa is sync'd... then remove it... then reconnect it?

 

Are installed apps lost?

 

I was waiting... hopefully..... for Fitbit to provide a reply, solution themselves...

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‎11-03-2019 20:53

In response to Percula

‎11-03-2019 20:53

Versa 2 was released in September with the offer of 90 days Premium included.

 

It is now November and this is the reply I get still from Fitbit customer services

 

”Thank you for getting back to us. As of the moment, we do not have a time frame as to when it'll fixed. However, we're doing our best to identify a resolution for this issue. We sincerely apologize for the inconvenience that this has caused. Let us know if you have other questions or concerns.”

 

That’s disappointing to say the least. 

 

Best Answer

‎11-05-2019 05:28

In response to Percula

‎11-05-2019 05:28

Mine is now fixed. Sara Q at customer service seems to have fixed it. 

My Versa 2 SE was registered as standard on my account. I now have access to the three month free SE Premium. 

My guess is that standard registered Versa 2 got put in the SE boxes. Apparently it’s supposed to say SE under the strap. Mine says SH. Anyway. Seems fixed now...!

 

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‎11-07-2019 10:48

In response to Binkapooh

‎11-07-2019 10:48

This worked for me as well! thank you so much for sharing 🙂

I chatted with support and they weren't much help and once i did this it went without a hitch! It will still prompt you to choose a payment for when the subscription is over, but you get the 3 months and cancel after without having to pay.  

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‎04-28-2020 10:16

In response to LizzyFitbit

‎04-28-2020 10:16

Is the 90 days trial only available in the US, not offered to customers in Europa or Sweden? Most of us who shop for Versa 2 SE has read the marketing and take for granted that it comes with this 90 days free trial, especially because you are paying a USD 50  premium for the SE instead of getting the ordinary Versa,  USD 200 vs USD 250 for SE.  Please inform us what the deal is! 

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‎05-08-2020 15:06

‎05-08-2020 15:06

I can not find an answer- is there a number you can call?  I signed up for the 3 months and it is going to renew in August.  But I am not going to pay for something I can try and see if I like it.  Can someone help me?  Thank you 

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‎05-18-2021 11:52

In response to roofyroo

‎05-18-2021 11:52

I opened my new charge for and it said I was going to have 90 days premium trial and it asked for my permission to charge my card after that and I gave it permission and then it charged me the $10 right away and there's no more mention of the 90-day trial so I don't know what the heck happened?

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