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Unable to add Premium subscription to webstore cart

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‎03-08-2023 13:06 - last edited on ‎03-09-2023 16:54 by Fitbit Moderator

‎03-08-2023 13:06 - last edited on ‎03-09-2023 16:54 by Fitbit Moderator

Hi, 

 

I have recently received my Iconic refund; along with the refund I can purchase another watch with 40% off / a free strap and a free pass for the annual membership subscription- however, when I try to purchase these 3 items - the membership subscription doesn’t go into my bag - a ring just keeps spinning (like it is trying to load) but then nothing happens - the watch and strap go into my bag fine but the subscription doesn’t - can someone help? / experienced the same thing? 

please see the attached photo - the ring just keeps spinning and the item doesn’t progress into my bag

 

Moderator Edit: Clarified subject

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‎03-08-2023 16:06

‎03-08-2023 16:06

Hi @nathan.hill93  don't see any image. Try using a different browser?

Stepping in the U.S.A. since September 2013. Android 14

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