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Unable to cancel Fitbit Premium

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‎06-27-2021 05:13 - last edited on ‎06-29-2021 13:51 by Fitbit Moderator

‎06-27-2021 05:13 - last edited on ‎06-29-2021 13:51 by Fitbit Moderator

I am unable to cancel my premium subscription. I have followed all the steps recommended but can not find my subscription in Google store or Apple store. Fitbit keeps charging me for premium, and does not allow me to cancel.

This is extremely frustrating, and I will not recommend anyone to fall into this trap. If I do not get a decisive solution, I will have no option but to dispute the charges. 

 

Moderator Edit: Clarified subject

 

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20 REPLIES 20

‎08-01-2023 20:39

‎08-01-2023 20:39

For those who have a subscription through Google but the subscription doesn't appear on your Google Play Store, try this article:

https://support.google.com/googleplay/answer/7018481

The AI sidebar thing they have now got me sorted out and my subscription cancelled in like 30 seconds, after I had spent half an hour trying to do it through the fitbit app and website.

If you subbed through Apple... good luck.

Best Answer