Unable to cancel free 6-month Premium subscription

[Kathy.Mac]

The free 6-month Premium subscription came with the purchase of my Fitbit.  I want to cancel the subscription because I don't want it.  (Not much value to me.)  I started working on this about 2 weeks ago.  And am NOT able to cancel it.

The app -- does not list a subscription.

Fitbit.com account -- listed an ACTIVE Premium subscription and gave TODAY as the date I'll be billed. Just now, I looked for it again but can't find it on my account any more. 

Google Play Store -- doesn't list a subscription.

This is ridiculous.  I've watched YouTube videos.  I've read almost all the Community posts.  I've searched all over the internet.  NOTHING has helped.

Please supply me with a phone number to "Support" or wherever I can call to cancel the subscription.

ALSO... I'd like to go on record that being pestered to transfer my account to Google is very annoying.

Moderator Edit: Clarified subject

[Kathy.Mac]

Well, dang it.   I was charged almost $80 today by GOOGLE PLAY.  What a load of c**p.  I started Google Play Store 5 times, just today.  Was not able to find any subscription at all.

What a scam.

[LizzyFitbit · Accepted solution]

Hi there, @Kathy.Mac.

Thanks for the detailed information and the steps that you've tried on your own. I'm sorry for this inconvenience. This isn't the type of experience that we want our members to go through, please know your feedback will help us to work and improve our services.

In regards to your inquiry, a Premium subscription can be cancelled through the Fitbit app or Google Store. I understand that you've tried working on this matter, and my best advice is to get in touch with our Support team so they can confirm your subscription status. Make sure to share as many details as you can about your issue, that way our team can help you out.