help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to get the 39.99$ offer in the Fitbit Store

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-28-2023 20:20 - last edited on ‎03-31-2023 14:26 by Fitbit Moderator

‎03-28-2023 20:20 - last edited on ‎03-31-2023 14:26 by Fitbit Moderator

My Charge 4 stopped holding a charge last week and I received a discount for my next device. (thank you SO much!)

 

I want to buy a new Charge 5 with the discount. I also want to purchase the Bundle & Save offer for the 2 year protection and 1 year premium. However, when I try to add the Charge 5 and Bundle to my cart, an error pops up to say "You can only purchase one membership at a time."

 

I cancelled my membership, but it won't go into effect until "around April 14th". My discount code is only good for 30 days, however.

 

I really really want to continue using a Fitbit and having premium, so I reached out to support for help. I was told that it was broken and that they had no timeline for me. Honestly, the agent became rude and told me to end the chat twice while I was still talking. 

 

I'm at a loss. All I want to do is purchase a Charge 5 with a 35% discount and the Bundle & Save for its 2 year protection and 1 year premium.

 

 

 

 

Moderator Edit: Clarified subject 

 

 

Best Answer
Labels:
3 REPLIES 3

‎03-29-2023 07:29

‎03-29-2023 07:29

Hi @skas, and welcome back to the Fitbit community!

 

Tank you so much for sharing the details related to your case and the difficulties when trying to get a new Charge 5. 

 

I want to let you know that I just request a new case for you, since it wasn't properly solved for the first time. Our team is always working to get a solution to our users, and I'm pretty sure this time we'll get it. Please keep an eye on your mail since this would be the way you are going to get contact. 

Best Answer
0 Votes

‎03-31-2023 09:40

‎03-31-2023 09:40

FYI to everyone - Support offered another discount code after the other expires. 

 

I'm really disappointed that there's no immediate solution. I rely on having a tracker to monitor my heart rate, sleep, and exercise. I'm not willing to wait 2 weeks without even knowing if I can buy the bundle, so I'm going to go with a different brand.

Best Answer
0 Votes

‎03-31-2023 17:11

In response to skas

‎03-31-2023 17:11

Hi there @skas.

 

Thank you for reaching out to me and informing me that you have received a resolution from our Support team.

 

I'm truly sorry to hear that the resolution provided did not meet your expectations. Our Support team worked hard to provide you with the best possible solution and I understand how frustrating it can be when you are still dissatisfied with the outcome. However, I want to reassure you that the new discount you were promised is still available for you to take advantage of. 

 

 

Best Answer