Unable to purchase Fitbit Premium in FR

[pcoloma]

Hello,

I cannot purchase the Premium subscription on the US site The country field cannot be modified.

I cannot purchase the Premium from the FR site (probably because it is not available in french)

I cannot purchase from the Google Play Store either, they updated their "subscription" page and there is nothing from the Fitbit app page (it just says installed)

I have started the Coach trial but wish to upgrade to Premium with monthly instillment

I cannot see where on the Fitbit website after I log in where my account type is mentioned...

I'm a bit stuck here...

Thanks for your help

Moderator Edit: Clarified subject

[SilviaFitbit]

@pcoloma Hi there! Thank you for getting in touch about this. 

Your interest in buying Fitbit Premium is appreciated, I'll be happy to clarify this information for you. 

Fitbit Premium is available worldwide in English only. However, that's why we have the Fitbit Coach trial that's available in English, Spanish, French, German and Portuguese. 

If you wish to start your Fitbit Premium trial you may want to switch your Fitbit app to English and follow these steps to start it: 

1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to subscribe.

I'll be around if you have any additional questions. 

[pcoloma]

I'm not too sure, I have switched language to english (on the phone Android), I see the tab manage subscription but it takes me to Google Play, then I get a sign saying "getting started with subscription -> Explore button on a blank page (as if I never subscribed to anything), worse when I search Explore fitness apps Fitbit does not appear in the listings. 

So I'm stuck, I want to make sure that when the trial ends I will be charged 9.99 each month and not 99 at once for the yearly plan. 

I should be able to suspend easily my trial or check things so everything is correct.

It's quite messy so far...

[SilviaFitbit]

@pcoloma Thank you for getting back. When you're redirected to Google Play, a valid payment is required in order to have the subscription, if you haven't entered your credit card information then you haven't subscribed yet. 

Please log out from the Fitbit app, restart your phone and try doing the procedure mentioned below again: 

1. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to subscribe.

I'll be around if you have any additional questions!