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Unable to repeat "Fit Test"

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‎02-03-2019 01:41 - last edited on ‎02-04-2019 07:01 by Moderator Alum

‎02-03-2019 01:41 - last edited on ‎02-04-2019 07:01 by Moderator Alum

I downloaded the Fitbit coach app & was looking it over to see if I’d like it & it played the fit test & now I can’t actually do it, I deleted the entire app & of course it just picks up where it left off. It gave me credit for doing something I didn’t do. I want to reset it.

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎02-04-2019 07:03

‎02-04-2019 07:03

Hello @EmazingC, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for bringing this to our attention. Our team is aware of this situation and are working to resolve it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎02-06-2019 05:22

In response to MarcoGFitbit

‎02-06-2019 05:22

Marco, I'm new to the community and after getting acclimated with my Charge 3 I'm now looking at Fitbit Coach. I'll admit I probably would have done the same thing as @EmazingC had I not seen this post.

 

I have a product dev suggestion:  if this is a known issue then in the next update to Fitbit Coach please add a notice letting users know about this behavior before they start a session, or at a minimum making note of this up front during the introduction steps to using Coach.

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‎02-09-2019 15:48

In response to RC_Davis

‎02-09-2019 15:48

A warm welcome to the Community @RC_Davis! I'm glad to hear that you got a Charge 3 and looking into Coach. 

 

Currently, it's not possible to do again the FitTest on Fitbit Coach. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.


Your patience is appreciated and look forward to getting you back on track.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎02-19-2019 04:27

In response to SilviaFitbit

‎02-19-2019 04:27

@SilviaFitbit Please define "immediate future". There won't be a fix within a year ( that's already happened )? Two years? Three years? The issue was reported over a year ago in December 2017:

 

https://community.fitbit.com/t5/Fitbit-Coach/Can-you-do-the-Fit-test-again/m-p/2364480

 

A year later same canned responses and no action.

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