Unable to sent a message to my Coach

[EllenMS]

My Coach sent me a message and I can't respond because it says, "This conversation has ended." I do have the latest version and I did try uninstalling and reinstalling app. 

Moderator Edit: Clarified subject

[SilviaFitbit]

@EllenMS A warm welcome to the Fitbit Community. Thank you for the troubleshooting tried prior to posting. 

I'd like you to confirm that you subscribed to the Fitbit Premium + Health Coaching and double check if the subscription is still active. When did your subscription started?

Let me know how it goes. Looking forward to hearing back from you. 

[EllenMS]

I reached out to my HR department and they said, "This is paid for by the company, so we will have access to it as long as they continue to renew our contract.". My company rolled out the program in Sept. I'm thinking I will need to call and talk to someone at customer service. What's your thoughts?

[SilviaFitbit]

@EllenMS Thank you for getting back.

I appreciate that you mentioned this service is paid by your company. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. 

Have a great weekend.