Unable to sign up for 1 year Fitbit Premium service

[laffertyjoe]

Every time I attempt to activate the free 1 year trial I get as far as putting in payment info and I get an error.  "an unexpected error has occurred.  Please try again later [OR-CAC-02]  9adfd56237c41c2d"

I have tried entering different payment sources and get the same result for several days.

Any advice?

Moderator Edit: Clarified subject

[SilviaFitbit]

@laffertyjoe Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting.

Let's try the following: 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in and try to activate the Premium trial 

Hope this helps.

[laffertyjoe]

Thanks for the advice. Sadly, I got the same results afterwards. My next step is to remove and reinstall the fitbit app on my Pixel 5. I will see if that works.

Sent from Mail for Windows 10

[SilviaFitbit]

@laffertyjoe Thank you for getting back. 

Before uninstalling the Fitbit app, just wanted to share that the app version 3.4.1 and below were removed from the Google Play Store, learn more about it here. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.