Unable to subscribe to 90 days free trial

[Vassrafit]

Hello Team,

I am not able to enrol for 90 days free premium in Fitbit application. Can you please assist me here, I am using IOS

Thanks

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Vassrafit Welcome to the Community. Sorry for the delayed reply. 

I've moved your post to this board because it's more related to the topic. Thanks for letting me know that you're unable to subscribe to the 90 days free trial. 

Fitbit Premium is available worldwide in English only. Keep in mind that this is available only for people who haven't completed a free trial before. If you're eligible, please make sure you're doing the following to activate it: 

1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab. 
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to purchase.

Let me know the outcome. 

[Vassrafit]

Hello,

Thanks for your email
I am still not able to subscribe for 90 days trail.

Thanks
Vasanth

[Lauralpower]

Hello, I have been unable to subscribe as well.. I am experiencing a similar issue as others on here. I am receiving an error code 1000. I do not have Face ID on this phone so I don’t believe that’s the issue. All payment info is up to date. 

[CadiCoo]

I am trying the 90 free Premium trial.  I signed up on the app on my phone and the exercise videos look great.  I would like to be able to have access on my computer.  I have logged in with the same email/account but on the website it is saying I don't have Premium.  Please advise.  The videos are too small on my phone.

Thanks Fitbit!

[SilviaFitbit]

@Vassrafit @Lauralpower @CadiCoo It's nice to see you on the Community. Sorry for the delayed reply. 

I appreciate the details you've mentioned. 

@Vassrafit Are you receiving any error message when you're trying to subscribe to Premium?

@Lauralpower I would like you to double check your app store account settings, force quit the app and then try again.  

@CadiCoo It's great to hear that you're loving Premium videos. Currently, it's not possible to see them on your computer. However, I found these ideas Fitbit Premium available on desktop or laptop not just for iOS and Android Casting Premium workout on TV screen. You could vote and comment on them, this will show your support. 

I'll be around if you have any additional questions. 

[Reebee89]

Hi i cant sibscribe to 90 day free trial it asking me do at half price for 3 months but my partner got the 90 days free trial

[ShaniceB]

Hello!

I've been trying to subscribe to the 90 day trial as well. When I try to go through the app, it offers the 90 day trial, and then defaults to the 7 day trial when I get to the "checkout" stage. I was finally able to do it off the app on my phone browser, but now the app isn't recogning that I have premium. I'm still being prompted to try premium when I click on the different features. 

Thanks!

[SilviaFitbit]

@Reebee89 A warm welcome to the Community. Thanks for getting in touch about this. 

Anyone new to the Fitbit Premium could get a 90-day free trial of this paid subscription. In order to purchase or start your free trial, do the following: 

1. If Fitbit Premium is available in your region, you'll see a Premium tab in the Fitbit app. Tap the Premium tab.
2. Read the overview, and tap the button to get started.
3. Choose a 1-year or monthly subscription to start after your free trial, and follow the instructions to purchase.

@ShaniceB Welcome to the Community. Thanks for the details mentioned. I would like you to make sure that you're logged into the same account that you used to purchased your Fitbit Premium, if you're but you're still not seeing your subscription, please restore your purchases by doing the following: 

1. In the Fitbit app, tap the Today tab 

    > your profile picture.

2. Scroll down and tap Restore Purchases > OK.

Additionally, please ensure that you have the latest app version. 

Let me know how it goes. I'll be around if you have any additional questions. 

[Reebee89]

My partner was able to have it but it wont let me, i cant restore purchases becauae there wasnt a purchase yet because i cant instate my 90 days is just does 50% off

[SilviaFitbit]

@Reebee89 Thanks for getting back. 

In this case, I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

[100222]

I know this thread seems old but I have the same issue, when I go 'Premium' in App I just get the hourglass.. again and again! Never managed to start the 90 day free trial so no purchase yet done.

[SilviaFitbit]

@100222 Welcome to the Fitbit Community. Thanks for the details mentioned. 

Please try the following troubleshooting: 

- Log out from the app 

- Force quit the app > clear cache 

- Log back in 

After this follow this procedure to start your free Premium trial, keep in mind that this is an offer for new users. 

Hope this helps.