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Unable to subscribe to Fitbit Premium 6 month free trial with new Sense watch

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‎08-21-2021 13:29 - last edited on ‎08-24-2021 17:48 by Fitbit Moderator

‎08-21-2021 13:29 - last edited on ‎08-24-2021 17:48 by Fitbit Moderator

I got a 6 month free trial of Fitbit Premium with my new watch but when I try to activate it through the Fitbit app it fails payment with this message... "Error.  Your payment didn't go through. Please try a different payment method or try again later [OR-PMSA-03]"

I know my payment details are good.

Any ideas please?

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎08-22-2021 05:06 - edited ‎08-22-2021 05:12

‎08-22-2021 05:06 - edited ‎08-22-2021 05:12

This user had an issue too. 

maybe reach out and see how it was resolved.

 

https://community.fitbit.com/t5/Fitbit-Premium/Unable-to-get-my-free-Premium-trial/td-p/4762145

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎08-22-2021 20:39

‎08-22-2021 20:39

Hey Everyone - please note Customers who previously subscribed to Fitbit Premium and don’t have a current subscription can start the free trial with the purchase of Fitbit Sense or Fitbit Inspire 2.  Current Fitbit Premium subscribers can start the free trial after they cancel their premium subscription and then start the free trial with the purchase of an applicable Fitbit device.

 
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‎08-23-2021 01:16

In response to LeVuong

‎08-23-2021 01:16

Actually @LeVuong if a person curerently has a premium subscription. They may cancel. And start the free 6 month trial that comes witht Sense. 

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‎08-24-2021 00:05 - last edited on ‎08-24-2021 17:47 by Fitbit Moderator

‎08-24-2021 00:05 - last edited on ‎08-24-2021 17:47 by Fitbit Moderator

I have also same issue anyone have solution for this error so please reply.

 

Moderator Edit: Word choice

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‎08-24-2021 18:01

In response to Ruben845

‎08-24-2021 18:01

@Clove6060 Thank you for the research done and the thread shared. 

 

@LeVuong and @Rich_Laue Thank you for the assistance provided. 

 

@Juan2206 and @Ruben845 Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

Let's try checking if you haven't done so, your Google Play store payment details. If they are correct, then follow these steps: 

 

- Log out from the Fitbit app 

- Force quit it 

- Restart your phone 

- Log back in and purchase your subscription once again 

 

Hope this helps. 

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