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Unable to try "Free workouts" on Premium

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‎07-22-2020 12:27 - last edited on ‎07-23-2020 10:35 by Fitbit Moderator

‎07-22-2020 12:27 - last edited on ‎07-23-2020 10:35 by Fitbit Moderator

In my Fitbit app under discover there shows to be some free workouts while the rest are locked unless you have premium. When I try to start one of the free ones it won’t let me continue unless I have premium. How is that free?

 

Moderator Edit: Clarified subject

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‎07-23-2020 11:10

‎07-23-2020 11:10

@Lauren-M Welcome back to the Community. Thanks for getting in touch about this. 

 

You don't have to be a Premium user if you'd like to try one of the 40 pieces of Fitbit Premium content free in the Fitbit app. I would like you to log out from the app and force quit it, then try again. 

 

If you're still receiving this message, please attach a screenshot to your next reply. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

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1 REPLY 1

‎07-23-2020 11:10

‎07-23-2020 11:10

@Lauren-M Welcome back to the Community. Thanks for getting in touch about this. 

 

You don't have to be a Premium user if you'd like to try one of the 40 pieces of Fitbit Premium content free in the Fitbit app. I would like you to log out from the app and force quit it, then try again. 

 

If you're still receiving this message, please attach a screenshot to your next reply. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer