Upgraded to Fitbit Premium but not getting Stress Score

[carmenvissers]

Hi, I upgraded my fitbit account to premium for a test period of 90 days, but I do not get all the information updated. 

There is a chapter stresscontroll, but no figures show and it claims that score is included with fitbit premium.

So after a few weeks I expect some information but nothing shows here

Can someone explain what to do or how to solve this? So I will be able to get information on this chapter?

Thanks

Moderator Edit: Clarified subject

[SilviaFitbit]

@carmenvissers Welcome to the Fitbit Community. Thanks for the details mentioned. 

If no data is displaying under Stress Score, try the following: 

• Wear your device for at least 1 full day and night. In the morning, sync your device and check your score.

• Take at least 500 steps during the day.

• Make sure your device can track your heart rate. For more information, see How do I track heart rate with my Fitbit device?

Hope this helps. 

[carmenvissers]

Dear Silvia,

this information, I already found on your website. And no, it didn't work.
That is the reason I posted this question, as the simple solution mentioned above by you does not show any results unfortunately.

So can you please check and see if you can help me with this?

Thank you,

kindest regards,
Carmen Vissers

[SilviaFitbit]

@carmenvissers Thank you for getting back. 

I appreciate the detailed information shared and the research done prior to posting. Let's try the following: 

- Delete the stress tile 

- Re-install the stress tile 

- Wait a night for the stress score to display 

Hope this helps. 

[carmenvissers]

Hi Silvia,

thank you again for your mail.

I restarted the fitbit app at my phone and this helped. So now I did get the first overview and hopefully it will keep working.

Otherwise I will delete the stress file and will try to solve it that way.

Thank you once again and have a great and fit weekend 🙂

[SilviaFitbit]

@carmenvissers Thank you for getting back. 

Glad to hear that after restarting your Fitbit and phone, it was fixed. 

Have a good weekend you too.