help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Upgraded to Premium and has not shown up yet!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-07-2020 11:42

‎05-07-2020 11:42

I upgraded to PREMIUM back in March.  79.99 was taken out of my account.  I am still being asked to upgrade to PREMIUM.  They have my money, but I don't have the PREMIUM features.  No one to call to ask!   Anyone else have this problem?   

Best Answer
0 Votes
1 REPLY 1

‎05-13-2020 11:00

‎05-13-2020 11:00

@Chess0301 A warm welcome to the Community. Sorry for the delayed reply. 

 

I appreciate that you mentioned you already paid for Premium but it hasn't been activated. 

 

I would like you to make sure you've subscribed to Premium by following these tips. It can take up to 8 hours for your subscription to activate. 

 

Let me know the outcome. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes