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Upgraded to Premium but heart assessment isn't displaying

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‎10-19-2021 17:25 - last edited on ‎10-20-2021 14:00 by Fitbit Moderator

‎10-19-2021 17:25 - last edited on ‎10-20-2021 14:00 by Fitbit Moderator

Hi everyone! I recently upgraded to the premium option and all the icons, such as the heart assessment, is not on my watch, hence I cannot track it. I have switched phone and watch off to rebook as well as constantly syncing it and it will not work.

 

Kindly advice

 

Moderator Edit: Clarified subject

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‎10-20-2021 14:03

‎10-20-2021 14:03

@Ritazz Welcome to the Fitbit Community. Glad to hear that you upgraded to Premium. 

 

In order to provide you with the appropriate troubleshooting, answer to the following questions: 

 

- Which Fitbit do you have? 

- Is it tracking your heart rate data?

- Are you referring to the heart rate variability on the Health Metrics tile?

 

In the meantime, check out this article What should I know about health metrics in the Fitbit app? 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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