Versa 3 not tracking health metrics data

[Ribeye]

Your device will not log ANY of my Sp02 readings or ANY of my Health Metric except RHR! What is going on???!!! I'm ready to send it back for a refund.

Moderator Edit: Clarified subject

[SilviaFitbit · Accepted solution]

@Ribeye Welcome to the Fitbit Community. Thanks for the details mentioned. 

I see where your disappointment is coming from. Let's check the following: 

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• To track your blood oxygen saturation, confirm you have an SpO2 clock face installed (available on Ionic, Sense, and Versa series) or the SpO2 app (available on Sense and Versa 3). For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

Hope this helps.