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We cant subscribe to premium in the UK

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‎04-27-2022 09:58

‎04-27-2022 09:58

Help, we have just purchased 2 x Sense and we are trying to subscribe to fitbit premium, and it will not let us, we have just spent 1 hour on the phone with our bank and they have advised us, the problem is with Fitbit, please help.

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‎04-27-2022 14:23 - edited ‎04-27-2022 14:24

‎04-27-2022 14:23 - edited ‎04-27-2022 14:24

Welcome to the Fitbit Community, @Penny122.

 

Congrats on your new Fitbit Sense devices. I'm sorry to hear about the difficulties you experienced when trying to subscribe to Fitbit Premium. Thank you for trying to get them resolved before contacting us.

 

Please make sure to have followed the instructions in this article in the menu "How do I purchase or start my trial of Fitbit Premium?".

 

If you continue having the same issue, please provide the following information:

 

- Do you see any error message? If possible you can attach an image for further investigation.

- What step are you unable to complete?

 

Have a nice day.

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