Wellness report and Premium sleep data should be free

[adinasavescu]

Hello all,

I've just activated premium for 3 months (trial). I've noticed there are some interesting features that I would take them for granted like how the sleep score is calculated and the wellness report.

I agree 100% by requiring Premium for personalized workouts (although Fitbit might provide some basic trainings here also) and mindfulness sessions, but the fact that they charge money for analytics of my sleep seems very very wrong.

I've bought this fitbit and planned to use it instead of my old amazfit pace (which doesn't provide the best sleep tracking), but i find myself in the situation where I have to wear both of them: fitbit for one-night sleep analysis (REM, Deep sleep, Light sleep and Awake percents), but for the overall analysis I still use Amazfit app (average time slept, average go-to-sleep and wake-up hours and others).

I've generated a wellness report and that seems to be the core report of a fitness tracker. That's basically the thing for which I've paid money in the first place to buy the fitbit watch. You CAN'T make me pay to receive a report! At least not if you care about customers feelings about your company.

So as a conclusion, Premium subscription should be something that people WANT activate to go to the next level, not that you NEED to buy it to see your data.

I'm extremely disappointed on how fitbit implemented this premium subscription.

Does anyone else have a problem with this?

Thanks!

Moderator Edit: Clarified subject

[SilviaFitbit]

@adinasavescu Hi there. Thanks for taking the time to share your feedback about Fitbit Premium features. 

Your comments are really appreciated, we're always striving to improve our services offered. I've noticed your idea has been posted in our Feature Suggestion board, be sure that those are reviewed by our team and the status will change depending on Fitbit plans. 

See you around. Have a nice day. 

[adinasavescu]

Hello @SilviaFitbit !

Yes, I've filed in a feature request with this, but I've gave it a bad title and I dont seem to be able to edit it.

Can you somehow change the feature request title from "sleep" to "Sleep analytics - move them out of Premium subscription". Whenever I try to do that, it gets stuck 😞

Thanks!

Andrei.

[SilviaFitbit]

@adinasavescu Thank you for getting back. 

Glad to hear that your idea was posted in our Feature Suggestion board. Our team has reviewed your idea and edited it accordingly. 

Have a great weekend.