help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

What to do if I have Premium and just bought a Versa 2 SE?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-06-2019 15:44 - last edited on ‎12-07-2019 11:43 by Fitbit Moderator

‎12-06-2019 15:44 - last edited on ‎12-07-2019 11:43 by Fitbit Moderator

Howdy.. so I have premium and I like it.. For now.  (Read: Til Google Screws with it).. Anyhow, I just got me a Versa 2, so in order to get my 3 free months, do I just CANCEL my premium, and do the 3 months free dealio, and continue on once the 3 months run out?  How do I do this?  Thanks Y'all.

 

Moderator edit: Updated subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-07-2019 11:42

‎12-07-2019 11:42

@NicoRenee It's nice to see you on the Community. I'll be happy to clarify your inquiry. 

 

I'm glad to hear that you just bought a Versa 2. I would like you to confirm that you bought a Versa 2 Special Edition because this is the watch that comes with the 3 months Premium subscription. If you did, I would like you to cancel your Premium membership in order to not auto renew it. Keep in mind that you need to cancel it from the store where you bought it. 

 

Once you have cancelled it, you will still have access to it on your account until the subscription ends. Once it has ended, you can contact us if you don't continue with your Premium Membership and I'll continue assisting you. 

 

Let me know if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes