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When I go to start my Fitbit Premium trial, it says already claimed!

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‎07-10-2021 16:53 - last edited on ‎07-12-2021 11:06 by Fitbit Moderator

‎07-10-2021 16:53 - last edited on ‎07-12-2021 11:06 by Fitbit Moderator

When I go to start my 90 day free trial for premium, it says "Already claimed", although I have never claimed it before? Is this a common bug, if so, can I fix it? 

 

Moderator Edit: Clarified subject

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‎07-12-2021 11:08

‎07-12-2021 11:08

@arron55 Hi there. Thanks for the details mentioned. 

 

It's odd what you're experiencing. Let's try the following: 

 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

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3 REPLIES 3

‎07-12-2021 11:08

‎07-12-2021 11:08

@arron55 Hi there. Thanks for the details mentioned. 

 

It's odd what you're experiencing. Let's try the following: 

 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-12-2021 12:58

In response to SilviaFitbit

‎07-12-2021 12:58

This didn't work! Is there any other methods I could try?

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‎07-13-2021 15:13 - last edited on ‎11-01-2024 11:25 by Fitbit Moderator

In response to arron55

‎07-13-2021 15:13 - last edited on ‎11-01-2024 11:25 by Fitbit Moderator

@arron55 Thank you for getting back. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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