Where Are the Orders? Where is the Premium Option (trial)? How do I cancel? WHY IS THIS SO HARD!!!

[SunsetRunner]

I had an Inspire 3, perfectly fine little device. I bought a Charge 6 and transferred to Google and nothing works. SO many questions:

1) This was supposed to come with a 6 month trial, yet it shows I am paying. However I can't see it in my Fitbit/Google account, WHERE do I find this to cancel Premium and HOW do I get Premium for 6 months free?

2) Why can't I even sync either device? It disconnected the Inspire 3 and no nothing syncs?

This is by far the last device I buy from Google/Fitbit. Complete piece of garbage. They steal my money and I can't even use the **ahem** device!

Any ideas or do I throw all of these devices in the garbage and where do I find this subscription so I can cancel????

[SunsetRunner]

Spelling error, it should say "now nothing syncs".... there isn't even an edit option in this forum? 

[SunsetRunner]

Btw the online "help" states to click on 'manage subscriptions" to cancel Premium, but when I do it states to "manage subscriptions by signing in to the store or website where you originally subscribed", but I subscribed ON THE APP!!! I hit Premium on the App set-up, what are they talking about? 

Clearly the designers never actually use any of these products!

[SunsetRunner]

Is there a phone number to call? 

I can't believe that the only way to setup a new device is to spend hours on forums reading threads. This should not be this complicated. The old Fitbit system was so much better, it just worked admit should. 

[SunsetRunner]

Thanks for the help. I give up on Fitbit. Moving on to another device.