While buying Premium I get "Error code: 1000"

[Allanaburns]

Hi, I’m trying to sign up to Premium but I’m receiving- “Error: Please check your payment details in your iTunes account and try again. Error code: 1000”.

My payment details are set up correctly in iTunes & up to date. I’m in Australia. 

Thank you. 

Moderator edit: Updated subject for clarity

[LesterHuang]

Same issue happen to me!!!

tried lots of times and still shows the error code and wouldn’t let me purchase the premium.

[SilviaFitbit]

@Louan1 Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned. I've shared this with my team and they are investigating what might be causing the error, as soon as I have more information about it, I'll make sure to post it here. 

In the meantime, please purchase Fitbit Premium through Fitbit.com. 

Your patience and understanding while this gets resolved is appreciated. I'll be around if you have any additional questions. 

[Rachaelruns]

I am also receiving the error 1000 message despite trying all of the above mentioned advice.  At the moment, the fitbit app is saying that due to Covid 19 they will be offering a 90 day free trial of premium. This is only available on the app so I don’t want to make a purchase of premium online. 

[Rachaelruns]

I am also receiving the error 1000 message despite trying all of the above mentioned advice.  At the moment, the fitbit app is saying that due to Covid 19 they will be offering a 90 day free trial of premium. This is only available on the app so I don’t want to make a purchase of premium online. 

[Hjs1107]

Same here. I’ve tried turning off and on Face ID and Touch ID, closing the app, and uninstalling and reinstalling the app. Still get error code 1000, and can only get premium deal through the app so I don’t want to buy it online.

[RchMusicMuse]

Dear Silviafitbit.

I am also getting this error message. 

Best,

Rachel

[Rae991]

Same for me

[puckstopper9]

I’m also getting this error. It’s really frustrating. 

[JKH121]

I am also getting this error message.

[Thebove]

I have gotten the same error for a month or so. I have an iPhone 6s. 

[SilviaFitbit]

Hey everyone! Sorry for the delayed reply. 

Thanks for the details mentioned. This error usually appears if there's an issue with your customer's app store account, please verify that you have everything set up correctly, check your app store account settings and force quit the app. After this try again. 

Keep me posted. 

[RchMusicMuse]

Dear Fitbit,
I did all of your suggestions and it still didnt work.
Best,Rachel


Sent from Yahoo Mail for iPhone

[SilviaFitbit]

@RchMusicMuse Thanks for getting back. I appreciate that you mentioned you've tried the procedure posted above but it's still not working. I would like you to contact Apple, they will be able to check if there are any issue with your iTunes account. 

I'll be around if you have any additional questions. 

[Firegirl7]

I've been having the same problem (the error code 1000), and when I try to access Premium through the link that was provided, the tab for Premium is there, but clicking on it does nothing. 

[SilviaFitbit]

@Firegirl7 A warm welcome to the Community. I apologize for the delayed in my reply. 

Thanks for the details mentioned. I would like you to verify that everything is set up correctly on your App Store settings. Once you've done this, please force quit the app and try again. 

I'll be around if you have any additional questions. 

[JohnVagnetti]

I also I’m getting the error code 1000 and I am on an Apple seven so no face ID. Don’t see how to attach a screenshot here. Please advise?

[JohnVagnetti]

Also I did confirm all the settings in the App Store.

[SilviaFitbit]

@JohnVagnetti Welcome to the Fitbit Community. Thanks for the details mentioned and the troubleshooting tried prior to posting. 

This error usually means that there's a possible error with the app store account details. Once you've checked that the account details are correct please log out from the app, force quit it and try again. 

If you keep receiving this error you may want to purchase your Fitbit subscription from the Fitbit Store. 

For future reference, here are the instructions on how to attach screenshots to your posts. 

I'll be around if you have any additional questions. 

[EmmaCountryman]

Hi there! This happened to me as well. I realized this error message went away after I verified my email via the link within the verification email sent to me from the Fitbit app. I did not clear any cookies or cache or re-purchase anything. I was able to use my premium and app features afterwards. I am also in Canada. I hope this is helpful to anyone! 

[SilviaFitbit]

@EmmaCountryman A warm welcome to the Fitbit Community. Thanks for taking the time to share tips on what helped you resolving this, I'm sure it will help others on the forums. 

Have a nice day!