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Will I get charged for Premium if card is locked?

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‎12-17-2023 06:17 - last edited on ‎12-28-2023 11:03 by Fitbit Moderator

‎12-17-2023 06:17 - last edited on ‎12-28-2023 11:03 by Fitbit Moderator

I was just curious about this mostly because a family friend just got their card locked for whatever reason and is now waiting for a new debit card. So it got me thinking if that had happened to me for whatever reason. Would the monthly payment still get done even with a locked debit card? Like if you were having to wait for your new card and it was close to when the next payment is due.

 

Moderator Edit: Clarified subject

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‎12-28-2023 11:20

‎12-28-2023 11:20

Hi there, @Newfitkitty.

Thanks for sharing this situation with us, that's a good question. As you may know, when subscribing to Premium, you'll be required to enter your credit or debit information. However, if your card is locked for any reason, the charges won't go through and the access to Premium will expire at the end of your current subscription term. The Premium charges and access will be active once your card details are updated.

Keep in mind that you can always cancel your subscription on the Fitbit app. For more information, see How do I manage or cancel my Fitbit Premium subscription?

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1 REPLY 1

‎12-28-2023 11:20

‎12-28-2023 11:20

Hi there, @Newfitkitty.

Thanks for sharing this situation with us, that's a good question. As you may know, when subscribing to Premium, you'll be required to enter your credit or debit information. However, if your card is locked for any reason, the charges won't go through and the access to Premium will expire at the end of your current subscription term. The Premium charges and access will be active once your card details are updated.

Keep in mind that you can always cancel your subscription on the Fitbit app. For more information, see How do I manage or cancel my Fitbit Premium subscription?

Best Answer