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Will I receive the Premium trial that comes with Charge if I'm an existing Premium user?

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‎10-12-2021 15:35 - last edited on ‎10-13-2021 12:06 by Fitbit Moderator

‎10-12-2021 15:35 - last edited on ‎10-13-2021 12:06 by Fitbit Moderator

I’m thinking of upgrading to a charge 5. Will the 6 month premium be added to my existing premium membership when I upgrade?

 

Moderator Edit: Clarified subject

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‎10-13-2021 10:08

‎10-13-2021 10:08

If I remember everything correctly you are only eligible for those free trials if you don't already have Premium. Also there is a chance that if you once had Premium you might not be able to get it. Also if you do not have Premium and you pre order a Fitbit device the free premium period will start when you have placed the order (even if you do not yet have a Fitbit device). So your milage may vary and really depends on the status of your Fitbit account and its history.

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‎10-13-2021 10:21

In response to CollinM

‎10-13-2021 10:21

Thanks for the update. Seems we get punished for doing what they want us to
do. It’s like tv providers, you get a discount when you join , but then pay
more down the road.
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‎10-13-2021 12:10

In response to keith64

‎10-13-2021 12:10

@keith64 Hi there. Thanks for the details mentioned. 

 

I moved your post to this board, in an effort to keep the forums organized. 

 

Take into consideration that if you're a Premium member, you need to cancel your subscription and within 1-3 days, you'll receive the invitation to activate the Premium trial that comes with your Charge 5. 

 

Hope this helps. 

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