Would like to cancel Premium due to food plan issue

[Donna1211]

I signed up for free trial for three months. I need to cancel it because I can't get the goal weight and food plan to work. I need it canceled totally off. It is saying that I weigh 0.2 lbs. Tells me to enter my weight and it lets me but then is says that it must be over the 0.2 lbs and less than 500. It is so wacky. I can't get a food plan arranged therefore no point in having premium. I followed the directions of hovering over the spoon and fork tile and clicking the gear. It does not work. It comes up but it won't accept my weight and my goal weight. I have the computer scale and it never shows my weight on my dashboard. I am at a loss as to what to do.

Moderator Edit: Clarified subject

[SilviaFitbit]

@Donna1211 Welcome to the Fitbit Community. Thank you for the details mentioned. 

I appreciate the troubleshooting tried prior to posting. Just wanted to clarify that the food plan isn't part of Fitbit Premium, this subscription is a personalized resource in the Fitbit app that helps you stay active, sleep well, manage stress and more. 

I'd like you to confirm you're doing this procedure to set a food plan from the online Dashboard:

1. From the fitbit.com dashboard, click Log at the top, then click Food.
2. In the Food Plan section, click Get Started.
3. Follow the on-screen instructions to set up your food plan.

Also, follow these steps to change your weight goal: 

1. On the fitbit.com dashboard, hover your cursor over the bottom of the tile you want to adjust. For example, to change your weight goal, hover over the bottom of the weight tile.
2. Click the gear icon .
3. Adjust your goal information. To delete your weight goal, click Delete goal > Done.
4. Click Save or Done to confirm your changes

If you'd still like to cancel your Fitbit Premium and it was purchased through Fitbit.com, contact our Support team, they'll be happy to help. 

Hope this helps. Have a nice day.