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Would like to unsubscribe from free trial Fitbit Premium

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‎05-01-2023 23:26

‎05-01-2023 23:26

I would like to unsubscribe from my free trial of Fitbit Premium before it expires on 13th May.  I have tried the steps mentioned on previous messages but the option to unsubscribe simply isn't there.

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‎05-02-2023 04:39

‎05-02-2023 04:39

Hi, @Chestergirl , on your Fitbit app click on the person photo/icon to got to the account screen.  Next click on “account settings” and from there choose “manage subscriptions”.  That will take you to the App / Play Store where you should be able cancel.

 

Of you cannot see your subscription, try clicking on “Restore Purchases” on the account screen and then returning to “manage subscriptions”

 

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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2 REPLIES 2

‎05-02-2023 04:39

‎05-02-2023 04:39

Hi, @Chestergirl , on your Fitbit app click on the person photo/icon to got to the account screen.  Next click on “account settings” and from there choose “manage subscriptions”.  That will take you to the App / Play Store where you should be able cancel.

 

Of you cannot see your subscription, try clicking on “Restore Purchases” on the account screen and then returning to “manage subscriptions”

 

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎05-02-2023 21:32

In response to Julia_G

‎05-02-2023 21:32

Thank you so much - the “restore purchases” suggestion worked and I have
now successfully unsubscribed. Very grateful as I would never have know to
do that!--
Sent from Donna's I-Pad
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