help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

fitbit premium

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-14-2022 20:06

‎01-14-2022 20:06

I have a fitbit sense. I want to actuate the premium membership. Cannot do that since everytime the process gets stuck at the payment gateway. I am from India. Please help me to access the premium membership

Best Answer
0 Votes
1 REPLY 1

‎01-15-2022 06:49

‎01-15-2022 06:49

Hi @PalashNandy,

 

The fact that you have a Sense and a Fitbit Premium membership has nothing to do with your membership issue.  The two are not linked.  If you have issues with the Premium membership, that is where your issue is, not with the Sense.

 

With that in mind, have you cleared the app cache for Fitbit and made sure that the app is updated?  Which OS are you running?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer
0 Votes