"Deep and REM" and Restoration conflict with each other?

[riffing]

What I mean is, when I get Deep and REM sleep, my sleep Restoration score is low, 20% below resting HR or less. Conversely, when my Restoration score is high, 60% or higher below resting HR, then my Deep and REM is 0 minutes. This "conflict" started happening October 30. Before then, I could get a good score on both. 

Anyone else experiencing this?  I'm using Versa with Android (Samsung Galaxy S7). I've made sure both my app and OS are updated. 

[SilviaFitbit]

@riffing A warm welcome to the Community. Sorry for the delayed reply.

Thanks for the details mentioned. 

It's pretty weird that there's conflict between Deep and REM data. I would like you to log out from the app and force quit the app. If your data is still showing incorrect, please provide me with a screenshot of the data you're receiving. 

Keep me posted. 

[riffing]

Here's my sleeping HR below resting HR for 87% of the time:

On the same night, it shows 0 minutes of Deep and REM sleep:

On a different night, my sleeping HR is only below resting HR by 34%:

But the same night shows almost an hour each of Deep and REM sleep.

But on Oct 28, it showed around 1 hour each of Deep and REM sleep and my sleeping HR was below my resting HR 75% of the time.  I can find many nights like this before Oct 28 but not after.

[SilviaFitbit]

@riffing Sorry for the delayed reply. 

I appreciate the screenshots shared and the details mentioned in each one. It seems like your Versa isn't tracking your sleep stages properly and that's why you're seeing a conflict between deep and REM and restoration. In this case, I would like you to edit your sleep for a minute difference and then check if the data changes. For example: if it starts at 6:14 am change it to start at 6:15 am.

Let me know how it goes. 

[riffing]

I did as you suggested and no difference. I also tried putting the end time ahead and back by a minute and no change either. 

[SilviaFitbit]

@riffing Thank you for getting back and letting me know the troubleshooting you've tried. I've passed this information to my team, please make sure to keep your app updated and look out for new firmware versions. 

I'll be around if you need further assistance. 

[vee]

I reported a DEEP/REM issue a week ago. I did not renew my premium because the sleep score has too many errors.  So now I can't see the details but I only got a 69 last night with one of my better sleeps.  And a 65 on Tuesday with my best!  (The other scores range about 75-85 and they seemed accurate.)  I had screen shots in my last post but these weren't addressed. I was just directed to the sleep score informational articles which only affirmed that there is an error.  I am glad to see this has been (hopefully) elevated and hope a new firmware addresses this. Then I might renew my premium. 

[riffing]

Good to know I'm not the only one experiencing this problem.

Time will tell if this issue is actually getting worked on.

[SilviaFitbit]

@vee and @riffing Thanks for participating in the forums. 

I appreciate the reports and details shared. I've shared this with my team and as soon as I have more information, I'll post it here. 

I'll be around if you need further assistance.