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stopped auto renew now premium gone

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‎10-30-2019 19:33

‎10-30-2019 19:33

I'm finding this very confusing - they said that if I stopped auto payment the premium service was available until the end of the period (august 2020), however its gone missing and I'm not getting my sleep score.  I've noticed premium doesn't seem to integrate - its different from my apple phone to my laptop (which is where I wish it worked better).  Where did my premium go? 

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‎10-31-2019 14:12 - last edited on ‎01-14-2025 04:13 by Fitbit Moderator

‎10-31-2019 14:12 - last edited on ‎01-14-2025 04:13 by Fitbit Moderator

@wildlin Welcome to the Community. Thanks for the details mentioned. 

It's pretty weird that your Membership isn't available even though you just cancel the auto renew. I've noticed you already have a case with our Support team, I've opened it again so they will clarify any confusion. 

I'll be around if you have any additional questions.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-31-2019 19:54

In response to SilviaFitbit

‎10-31-2019 19:54

Interesting is that it DOEs appear on my iphone. It does not appear on my laptop which is a PC.  Even though I log in to the same account.  This seems buggy, curious about why ... but my ask is: is there a "fix" -- thanks. 

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‎11-02-2019 09:06

In response to wildlin

‎11-02-2019 09:06

Same here in terms of Premium appearing on my iPhone but not on PC. Once I renewed Premium, it’s still not visible on PC and the price went up 60% too. The only option I found to enroll in Premium involved a 7 day trial first so I’m gonna see how the PC version looks after that. 

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