help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Account won't let me log in

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-13-2018 05:42 - last edited on ‎11-15-2018 07:00 by Fitbit Moderator

‎11-13-2018 05:42 - last edited on ‎11-15-2018 07:00 by Fitbit Moderator

My Fitbit one quit syncing early Sunday Morning. It also will not let me log in to my acct. It keeps telling me to check and see if passcard is correct. I did change it but not sure if it got changed.  I have logged in with both old and new PC and it keeps telling me the same thing. What is the problem?

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-15-2018 07:04

‎11-15-2018 07:04

Hello @Ma_Diddles.

 

Thanks for bringing this up and trying to log in through multiple devices.

 

It is very possible that the password wasn't changed or you don't remember the password, My suggestion would be to try to reset the password. That should do the trick.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes