01-10-2016 02:34 - last edited on 01-10-2016 14:22 by EdsonFitbit
01-10-2016 02:34 - last edited on 01-10-2016 14:22 by EdsonFitbit
My online Profile shows my "Best" performance as 23 October 2015 (This was my first day) even though many better ones have occured. Is there anything I can do to force it to review later performances? Step, Floors and Distance are all stuck.
Moderator edit: subject updated for clarity
Answered! Go to the Best Answer.
01-10-2016 14:21 - edited 01-10-2016 14:23
01-10-2016 14:21 - edited 01-10-2016 14:23
Welcome to the Fitbit Community @GrahamFC. It's great to have you here. The engineering team is aware of the "Best" Achievements are not getting updated for some users. Once any update is available it will be communicated as soon as possible. In the meantime, I went ahead and updated your stats.
I moved this thread to the Dashboard board because it is more related to the topic. Hope to see you around more often.
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01-10-2016 14:21 - edited 01-10-2016 14:23
01-10-2016 14:21 - edited 01-10-2016 14:23
Welcome to the Fitbit Community @GrahamFC. It's great to have you here. The engineering team is aware of the "Best" Achievements are not getting updated for some users. Once any update is available it will be communicated as soon as possible. In the meantime, I went ahead and updated your stats.
I moved this thread to the Dashboard board because it is more related to the topic. Hope to see you around more often.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!
01-11-2016 16:08
01-11-2016 16:08
01-28-2016 19:08 - edited 01-29-2016 09:37
01-28-2016 19:08 - edited 01-29-2016 09:37
I'm having the same issue. http://www.fitbit.com/user/42HT59
01-30-2016 10:51
01-30-2016 10:51
The same issue in my situation.
02-02-2016 11:21
02-02-2016 11:21
Having the same issue... Best values have never updated from first day.
https://www.fitbit.com/user/4597M7
02-12-2016 14:48 - edited 02-12-2016 14:50
02-12-2016 14:48 - edited 02-12-2016 14:50
the same problem
02-15-2016 08:12
02-15-2016 08:12
I joined last years, and my Best stats are also not updating...
https://www.fitbit.com/user/3TBGN7
02-15-2016 08:58
02-15-2016 08:58
I spent almost 35 minutes in a troubleshooting online chat session with a FitBit representative who was ultimately only able to tell me the stats glitch is 'an engineering issue' that 'the engineers are aware of and attempting to fix'.
Then I read in another thread that you just have to e-mail FitBit (http://help.fitbit.com/) and somebody will get your stats back on track. I actually PM'd a FitBit representative through these forums and was told I shouldn't have done so for a techincal issue - though they were able to fix my stats.
So I'd suggest e-mailing. Where it says "Still Stumped? Contact Support" on the bottom right at http://help.fitbit.com/ - click that and choose the E-mail option. Give them a link to your profile and explain the situation.
They probably don't want to be inundated with requests for what amounts to a cosmetic nuisance, but they've obviously not come any closer to that 'engineering' solution.
02-29-2016 17:42
02-29-2016 17:42
03-24-2016 08:22
03-24-2016 08:22
https://www.fitbit.com/user/44PQ3M
Same issue here
05-14-2016 20:26
05-14-2016 20:26
My "Best" performance is also stuck at basically my starting date numbers. Only had my FitBit Charge HR for a little over a week. Seems this is a common problem. Suprising that the Engineering Team hasn't produced a fix for this. Doesn't seem like it would be such a huge hurdle to get over.
Regards,
08-29-2016 15:25
11-26-2016 08:49
11-26-2016 08:49
I noticed this post and realised my best achievements have also not been updated since the first day I deployed my Fitbit Charge! Could the same kind of manual update from your end be applied, please? And is there no way to force an update from the user end? Thanks.
11-28-2016 06:48
11-28-2016 06:48
Hello everyone! It is never too late to get a little update on the matter.
Like @EdsonFitbit mentioned in his post, this issue is currently being worked on. In the meantime, I recommend that you get in touch with the Customer Support team. I'm sure they will be happy to assist you.
Hope to see you all around the Forums!
11-28-2016 06:54
11-28-2016 06:54
11-30-2016 08:22
11-30-2016 08:22
Can you please correct my Personal Bests in Achievements as well... have not updated since January 24 2016. Thank you.
https://www.fitbit.com/user/44PQ3M
12-01-2016 05:36
12-01-2016 05:36
Hello @FatapusW! Please do know that we're working to get this resolved.
In the meantime, I do recommend contacting our Support Team as I mentioned above.
Let me know if you have any questions.
12-11-2016 13:34
12-11-2016 13:34
The last time my Lifetime Distance updated was for 500 miles on Oct 4, 2015. Would it be possible to update mine also? Thanks!
12-11-2016 17:49 - last edited on 12-12-2016 05:40 by LanuzaFitbit
12-11-2016 17:49 - last edited on 12-12-2016 05:40 by LanuzaFitbit
Good luck to you. I did get mine all caught up, took some time with online Fitbit Chat. You may want to try that.
Moderator edit: Removed personal information.