Activity goal tile not loading

[Patrick]

The tile that displays Daily Steps, miles, et cetera has been trying to load for three days. I've even tried it on a second computer.

I cannot seem to delete the tile and re-add it.

Is this a common problem? The tile has become useless. See picture below.

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Patrick It's nice to see you around. Thanks for the screenshot shared and the details mentioned. 

In this case, I would like you to clear cookies and cache. After this log out and log back in to check if your stats load as expected. 

I'll be around if you have any additional questions.  

[Patrick]

@SilviaFitbit 

Thanks, but no. I cleared all History then closed Firefox and re-started.

Still the same pinwheel.

[Patrick]

I don't know if it makes a difference, but I have the same issue on a second machine.

So clearing the Cache and Cookies should not be an issue.

Should it?

[Patrick]

Also just tried a different Browser.

Still the same result.

[SilviaFitbit · Accepted solution]

@Patrick Thanks for the details mentioned. 

In this case, I've shared your post with our Support team, please check your email inbox. They will continue assisting you. 

I'll be around if you have any additional questions. 

[Patrick]

@SilviaFitbit 

Seems it was repaired this afternoon.

Thanks for your help

[SilviaFitbit]

@Patrick Thanks for getting back. I'm glad to hear that it was repaired. 

I'll be around if you have any additional questions. 😀

[RyanTM]

Can you share what the fix might have been for your issue with the Goal Tile?  I seem to be having the same issue with same tile across multiple browsers.

Thanks!

[Patrick]

@RyanTM 

After posting about it, @SilviaFitbit tried to help then sent a message to a tech in Fitbit.

I received an e-mail to tell me they would work on it and suddenly a day or two later it was working.

[SilviaFitbit]

@RyanTM Welcome to the Community. Thanks for the details mentioned. In this case, I would like you to log out from your Dashboard and clear cookies and cache. 

@Patrick Thanks for mentioning that it was resolved. 

Keep me posted. 

[SunsetRunner]

I have the same issue since i brought my fitbit. Can't get it resolved.