The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.
Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.
We are experiencing extremely high contact volume right now and estimated wait times will be higher than normal. We appreciate your patience and understanding as we work to provide support as quickly as possible. In the meantime, please visit our Help Center for troubleshooting articles and our Community Forums.
Have it both ways! Keep plan A as back up and go do what you must. The choice is yours. Be part of the solution not the problem. You didn't hear this from me I'm invisible. Good luck.
I just contacted the Chat Line at Fitbit and the rep told me this issue still exists and that the engineers are working on fixing the Fitbit app. I was given case# 48320493 in order to follow up on this issue.
