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Can't log weight

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‎10-05-2021 17:54 - last edited on ‎10-06-2021 11:54 by

‎10-05-2021 17:54 - last edited on ‎10-06-2021 11:54 by

shows error message "There was an error adding your weight log." in RED. It won't delete. Have NEVER been able to uses thid part of dash board

 

 

Moderator edit: subject for clarity 

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‎10-06-2021 11:58 - edited ‎10-06-2021 11:59

‎10-06-2021 11:58 - edited ‎10-06-2021 11:59

Welcome to the Fitbit Community, @Katman84.

 

Thanks for the details shared in your post. I understand how you are feeling and recommend trying the following:

 

  1. Log out from the Fitbit app.
  2. Force quit the app
  3. Check if the app is updated to the latest version: How do I update the Fitbit app?
  4. Reboot your phone.
  5. Open the Fitbit app and log back into your account.
  6. Try to log your weight. You can confirm the steps in How do I track my weight in the Fitbit app?

I was able to see that you have tried contacting our Support team regarding this. Thank you for your time and efforts.

 

Hope this helps.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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