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Cannot Log Into my Fitbit Account from my Laptop

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‎07-17-2019 08:30

‎07-17-2019 08:30

I am trying to log into my dashboard on my laptop and it either goes back to login page or it tells me my password or username is not correct. I've never changed either and both of those are saved on my computer, as I'm the only one who has access to it. Does anyone know what is going on? 

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‎07-18-2019 17:56

‎07-18-2019 17:56

A warm welcome to the Community @HDRWI. Thanks for the details mentioned. 

 

In this case, I would like you to reset your Fitbit password following the steps mentioned in this article. I know you already have it saved to your browser but if you clear cookies and cache, it can be the reason why it's asking for your password again. 

 

Let me know how it goes. 

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‎01-10-2023 20:12

‎01-10-2023 20:12

yea this happens to me but i get an authentication error (sorry for bad English i don't know that much)

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‎01-12-2023 19:49

‎01-12-2023 19:49

Have you asked for recover password?

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