Changing to 24hr clock.

[SunsetRunner]

I have been trying to change clock to 24hr. When I select the 24hr option and try to save it I get a red banner at the top telling me to add a weight less than 680. I have already selected a weight in St and Pounds. Everything else is completed in the profile prior to saving. How can I fix this?

[LZeeW]

@SunsetRunner  Are you trying to do this set up in the app or on the fitbit.com website?  If you are using the app, is it iOS, Android, or Windows? 

[SunsetRunner]

Hello, I'm try to do it at forgot.com. I can't see where to do it on the
app. I set up things as I need them but when I got submit I get the red
banner telling me to set a weight below 680.4.
Thanks for replying.

Rea.

[LZeeW · Accepted solution]

@SunsetRunner  I am going to move your post to the fitbit.com dashboard forum.  It sounds like this is a dashboard issue, not a device issue.  You might get more help in the fitbit.com dashboard forum.

What browser are you using?  I use Firefox and Safari and I could change from 24 to 12 and back again with no error.  In the past, I have come across posts where an issue was a problem with a specific browser.  Not an expert on this type of issue, but sometimes logging out of the website and restarting your computer can help.

[SunsetRunner]

Thank you. You're help is appreciated. I'll give it try.

[MrMarv]

@SunsetRunner and @LZeeW -

I was me in another post that documented that you could not change the clock type on the Alta HR using Internet Explorer in Windows, but could using Safari on either MacBook Air or iPad Air 2 (my personal devices). Another user replied yesterday to that post that she was able to do so on a Windows machine using Chrome after failing with Internet Explorer.

This is the post: 

https://community.fitbit.com/t5/Alta-HR/Change-24-hour-to-a-12-hour-clock/m-p/2339944#M13961

Good luck.

[SunsetRunner]

I went onto my laptop, Windows 10. I was able to change the settings with
no issues. There must be an issue with the Android app.
Thanks again for your help. Have a great Christmas and a Happy New Year.

Rea.

[MrMarv]

@SunsetRunner -

Glad you got it straightened out.

It wasn't an issue with the Android app, or any app, as the setting cannot be changed within the phone app.

Did you use the web browser and make the change on the web settings page, or do you use the Windows 10 app (which I have no clue about). If the browser, that could explain it, because I don't have a Windows 10 machine to test with. If the Windows 10 app, that would mean it can do something the other apps cannot do.

Interesting, either way.