Community forums not functioning

[NancyPat]

I belong to a few communities (Consistency is Key, Burlington Ontario, Greyhound Walkies) and have always been able to view forum topic threads, reply, set up a new topic thread. I noticed last night and tonight (Feb 1/18) I can no longer view topic threads. Only the subject of the thread appears. Even on topic threads I've posted.  Why? Was there an upgrade done to FitBit system which wipes out the ability to view,respond or set up topics? 

And one other curiosity: why can't I, on my iPhone fitbit app, view/respond to topics/set up a new topic on my Community groups mentioned above? 

[Cody]

I, too, cannot access the community forums for the communities where I've been posting for, literally, years.  I've tried different browsers but not different computers.  Sadly, I'm glad that somebody else is experiencing the same problem so I know its not just a glitch in my computer.  I use Windows 7 on my desktop and I've tried IE, Chrome and AOL and can't reach my destination.  I get an error message on all of the forums.  

[Cele21]

I too cannot open any threads since 2/1/18 and I am unable to find any notice about a problem on the site. I tried multiple computers and tried to update which said I'm already on the latest version.

[65andfit]

NancyPat, Cody and Cele21, you are not alone.  I am a member of about 10 community activity groups and the same thing is plaguing all of them.  The title of the topic threads are there, but the entries by various members of the group are missing -- some of our topics in the 65 and FIT group have thousands of entries by members going back years and all are not there anymore starting on Feb 1, 2018. 

I hope that someone at Fitbit is working on restoring this important feature to the community activity groups which engender a lot of motivation for members of the groups.

[Colinm39]

I have reported the fault a few days ago because all of my Groups are the same....and the response below..... 

Also @AndreaFitbit and @LanuzaFitbit are aware of the issue.. Because I have also added "No Daily Digests for months"

Here is the support #23393066

"We reviewed your case and got in touch with our product specialist. Upon doing so, we've been informed that the issue you're currently experiencing is a known issue.

Please accept our sincerest apologies for the inconvenience this may have caused you. While this is the case, we can assure you that our product specialists are already looking on to this and its now on top of their priority list. They're now doing their best to get on the bottom of this and we look forward to have a resolution for this issue in the near future".

[65andfit]

Thanks Colin, I am glad to learn that you are working on the issue with Fitbit given your knowledge and technical savvy.  Also, thanks for your posting on the 65 AND FIT group to inform the members there that Fitbit is aware and working the issue.  Cheers, William G.

[Darujest]

How much longer do you expect it to take before the problem is corrected? 

Frustrated here!

[Colinm39]

@Darujest  I have just replied to the last email from support with a link to this Forum topic.. That email was 2Feb18 Australian time, now we have the US weekend..

If you need to let your Forum members know you can still create a Topic. On some of my active Groups I have put a Topic..

"Topic issues were reported to Fitbit 30Jan18....... ", or similar

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wrote:

How much longer do you expect it to take before the problem is corrected? 

Frustrated here!

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[Darujest]

I’m still frustrated here with no community forum. Again, do you have an estimate on how much longer before it’s up and running? Can you share what the problem actually stems from?

[NancyPat]

Hello FitBit.... Its been over six (6) weeks, and our community activity group CANNOT read topic threads within our forum.  I belong to activity groups: Consistency is Key, RA Fighters, Greyhound Walkies, Burlington.  As a product consultant for a large international firm myself, I can understand how there are sometimes technical problems - we would have lost our business if we had a customer reported problem and not fixed it in 6 weeks.  Dazzle me with your usual brilliance please!!

[Lisa_Marie]

I have not been able to read or reply to any posts in the COPD/Heart Disease group in over 6 weeks now.  Is this problem EVER going to get fixed?  Or are you too busy rolling out the new (stupid) dashboard to fix the problem?  By the way -- the new dashboard sucks worse than the last one.