Dashboard Notifications

[Maestra4]

My Fitbit Alta hr notifications are not working correctly. On my dashboard, I will get the red dot indicating I have a new notification, but when I click on it, it goes away, but then reappears. There is nothing new. Its going on and on. It’s really annoying. Please help.

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @Maestra4.

Let me help you figure out what is going on.

In this case I'd recommend that you try to log out of your account and then log back in. That should cause all information and data to be reloaded from the servers and get the red dot to go away.

Look forward to your reply.

[Maestra4]

I did it several times, and it still shows a red dot. I click on it, it disappears, but then when I come back to the dashboard, it is there all over again.

[LanuzaFitbit]

Hello @Maestra4.

Thanks for trying to log out and back in.

Could you share a screenshot of the red dot that you are getting? I'd like to take a closer look at what is going on.

Look forward to your reply.

[Maestra4]

[LanuzaFitbit · Accepted solution]

Hello @Maestra4.

Thanks for letting us know about this issue. We’re aware of it, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[Maestra4]

It’s sad that nobody really solved this problem, but I get an email to accept the solution.