Dashboard changes

[Poodlemama]

My dashboard has been black off and on for past week. I did all the suggestions, it didn't help. Logged on this morning to see my health dashboard is now in the Fitbit app. So do I have to install a new app? What happens to my tens years of data? I read an article that Fitbit is being fazed out and being replaced with Google Fit. Google you need to do a better job informing your customers. I've been a loyal Fitbit user for 10 years but haven't been happy with all the recent changes.

[RiekoC · Accepted solution]

Hello @Poodlemama 

The Fitbit team is aware of the issues with the Fitbit.com on-line dashboard and has submitted this for escalation. Hopefully, it won't take too long for the dashboard to be fixed.

From what I've read, Fitbit stopped updating the on-line dashboard so there hasn't been any enhancements implemented there. They decided to focus on the app instead. Just to let you know, this decision was made pre-Google acquisition.

You don't need to install a new app. Continue to use the Fitbit app.

As long as you don't delete your data, it should be available for as long as you remain a Fitbit user.

I doubt that Fitbit will be replaced with Google Fit. Google Fit has been deprecated and there isn't much support for that app. With the Fitbit app redesign, I don't think that Google is going to drop Fitbit anytime soon. You might be interested in this 9to5 Google article (<-- click link) about the future of Fitbit.

If there's specific information that you're looking for, let us know. We'll help you find it.

[Poodlemama]

Thank you for your response.  My dashboard has been working all day without any issues today, both on Chrome and Edge.  I'm glad I don't have to install a new app, I love my Fitbit.

I wish Fitbit / Google would be more informative when issues like this arise.  There are so many negative comments circulating and it gets to the point you don't know what to believe.

[RiekoC]

Hi @Poodlemama 

You're very welcome.

I agree with you that it would be helpful for additional information would be shared with the users. A lot of the information that I've gained has been through reading forum posts from other Fitbit PE's (Product Experts) who have been around for a while as well as our monthly meetings with our Fitbit Community Managers (Google employees).

If you have specific questions, please feel free to post and include my forum name: @RiekoC . I'll get a notification that you've mentioned me and I'll come & respond.

[ScottWilliams85]

My dashboard seems to be working again today as well. Totally agree with all you've said, more transparency from Fitbit/Google would have gone a long way here. You'd think corporations would figure this out eventually 🤔

[dboradno]

Same issue, but not yet resolved.  Very disappointing.

[Snics]

My Fitbit battery keeps running out and not syncing. I have to log on and off from Google to charge it.

 True Google Fit is not good. 👹😡