Error: Request was formatted incorrectly

[pn1313]

Hello everyone,

I have not been able to export data. The error I get is as follows:

"Error: Request was formatted incorrectly".

[SunsetRunner]

Hello @pn1313 

Have you tried logging out of your Fitbit account, clearing the cache, restarting then log back into your Fitbit Account and try again? Maybe that might help. This article may offer tips as well: https://blog.coupler.io/fitbit-data-export/

😉 Hopefully this offers a solution. Let me know 

[pn1313]

These solutions did not work. It seems to be stuck at

"Check your email for confirmation"

I do not get the  “Your export has begun” and “Your export has completed” emails from Fitbit.

Is there anything else I can try?

[SunsetRunner]

Hello again @pn1313 

According to this Fitbit help page (https://help.fitbit.com/articles/en_US/Help_article/1133.htm?Highlight=TCX%20file) that if you have a large amount of Fitbit data it can take up to a few days to generate your account data archive.

[pn1313]

Hi @SunsetRunner 

I am aware of that data generation time. Unfortunately, I do not think that's the case here. I have waited for more than a week. Also, I did not get the “Your export has begun” email.

[SunsetRunner]

Hello again  @pn1313 

Waiting a week for the generation time is long and unacceptable. I know there’s been quite a number of things beings addressed in the most recent update. I wonder if downloading your Fitbit Data is affected as well. 

I’d suggest calling Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. They might be able to rectify the situation or let you know if something is currently wrong with the downloading feature. 

I hope they are able to sort it out for you quickly 

[pn1313]

Thanks @SunsetRunner! I do not mind the wait time. However, data export is just not working for some reason. I will contact customer service. Appreciate your help.

[SunsetRunner]

@pn1313  Please come back and share what you found out. I’d be interested in knowing and the information you share may help others. 😉