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Error When Trying to Export Data

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‎11-29-2020 10:12 - last edited on ‎01-21-2021 14:53 by Fitbit Moderator

‎11-29-2020 10:12 - last edited on ‎01-21-2021 14:53 by Fitbit Moderator

I request an export of all data and then get an email saying it is ready. I go back onto the Fitbit website and click on Download under "Available Archives". I then get the following error message. Any ideas?

 

Zardoz99_1-1606673488369.png

 

 

Moderator Edit: Clarified subject

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‎01-21-2021 14:52

‎01-21-2021 14:52

Hello @Zardoz99. Thank you for sharing that screenshot of the message that you see.

 

Have you continued to get this message when trying to export information or have you been able to export the data since then? If it has continued, I'd like to ask you to try running the export tool on a different browser and to please let me know what browser you are currently using.

 

I look forward to your reply.

Lanuza | Community Moderator

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‎11-14-2021 16:41

In response to LanuzaFitbit

‎11-14-2021 16:41

I tried this again and it worked or at least it did download some info but a lot of the folders seem to be empty.  Like the Heart folder which holds just one txt file. I have had a Charge 3 for 2 years and now I have a Charge 4 but most of the data I see is only 2021 and a bit of 2020. What happened to the older data?  

 

Thanks 

 

 

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