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Error code 500 when trying to place an order with discount

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‎08-10-2021 17:41 - last edited on ‎08-11-2021 11:49 by

‎08-10-2021 17:41 - last edited on ‎08-11-2021 11:49 by

Tried ordering a new charge 4 through the fitbit website using a promo code that was emailed by fitbit to replace my defective charge 3. Keep getting "error submitting cart; request failed with status code 500". I've tried two different methods of payment on different browsers on my phone plus the laptop. Contacted support and they said someone else would email me back. No email yet. 😪 

 

 

Moderator edit: subject for clarity 

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‎08-11-2021 11:48

‎08-11-2021 11:48

It’s good to see you in the community, @Mrs.Victoria.D.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. Thank you for contacting our Support team regarding this. I know they will be glad to help you out and provide a solution, thank you for your time and efforts. I could see that our Support team reviewed your case already and provided a response recently. For more information, please check your inbox. Make sure to check your spam and junk folders. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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