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Failed to place an order

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‎08-28-2021 06:04

‎08-28-2021 06:04

I kept receiving this message when trying to place an order:

Error submitting cart: Error: Request failed with status code 500

 

I've tried to use different credit cards and PayPal but still receive the same message. I called customer service, but he couldn't help either. 

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‎08-28-2021 17:53

‎08-28-2021 17:53

Welcome to the Fitbit Community, @veporde.

 

Thank you for your interest in purchasing a Fitbit device. I'm sorry to hear about the difficulties you experienced. Thank you for trying to get them resolved before contacting us.

 

I noticed that Customer Support is working on a solution. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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