10-10-2017 12:55
10-10-2017 12:55
I just noticed that several topics I was following have been marked as solved and closed. However, the final posts in those topics by @KateFitbit did not appear in my notifications. In fact, the posts preceding hers don't appear either.
For example, in https://community.fitbit.com/t5/One/Is-Fitbit-One-being-discontinued/m-p/2239759#M69292 my Notification Feed says the last post was 5 hours ago, but there have been 2 posts in the past 2 hours including one by @KateFitbit
Likewise, in https://community.fitbit.com/t5/One/Resolved-One-not-holding-charge-since-iOS-2-39-update/td-p/21525... my notifications say the last post was Sunday (yesterday), but there is a post from @KateFitbit from an hour ago that I was not notified about, either on the dashboard or by email. And yes, I did check that I am still subscribed to both of these topics.
If resolutions don't appear in our notifications when topics are closed, how are users supposed to know that something has been resolved? Shouldn't that news be the most important thing to notify us about?
10-13-2017 07:46
10-13-2017 07:46
Hey @janel.
Thanks for bringing this up! I'll be sure to pass the information on to the rest of the team.Whenever we do have any news we will be sure to let everyone one.
Thanks for your interest! If you have any further questions please let me know.