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FitBit syncs to iOS app but not to Fitbit.com

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Hi,

 

I have a situation where the FitBit charge is sending data to the FitBit app on my iPhone just fine, but it doesn't appear anywhere else.  I log in to fitbit.com and it says I haven't synced data in over a week.  3rd party integrations fail then as well.

 

Tried disabling/enabling bluetooth, app log out/login, app uninstall/reinstall, nothing has changed so far.

 

Need any kind of idea how to get this back, because I count on the steps for the offset in MyFitnessPal. 

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Welcome to the Forums @JustPlainT

 

Thanks for bringing this up.

 

From what you are describing, it seems like the web  Dashboard is either not connecting to the serves correctly or you have created a second account on either end.

 

In this case my suggestion would be to try to log out from your iPhone and from the web Dashboard and check if the email address being used on both is the same. There might have been some typos, I've seen this happen lots of times.

 

Let me know if you need any further assistance.

Lanuza | Community Moderator

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