Fitbit password reset service

[KPSNC]

Has anyone here run into issues switching from the Blaze to the Ionic? I've been a fitbit user for 3 years but forgot my password. The send password to email feature is not working, so I've created a ticket and it's been escalated but still no response. I'm really disappointed that Fitbit has not addressed a very simple issue.

[WendyB · Accepted solution]

Have you tried chat or phone? Might get resolved faster. 

It is the weekend so im sure there is less support right now.

[KPSNC]

Thanks for the reply. I am able to email with the support team but unfortunately all they can report is "the ticket is being worked on" ...I'll see if starting a chat helps. Thank you.

[Rich_Laue]

@KPSNC since your currently logged into your Fitbit account to post here, try going to your Fitbit profile, and try sending an email from there. 

I just tried and it worked for me, I received an email with reset instructions .

[KPSNC]

Hi Rich, I did got to settings and try it from there as I am logged into the dashboard. WhenI requested a password change from the settings page, I received a message that an email was sent (slightly different from the one I got at setup saying "an email was sent if you have an account" or something to that effect). I also called an learned that the reason I have not heard back in 48 hours is due to the fact the ticket was escalated to engineering. They don't work weekends so hopefully I hear back today.