07-14-2018 21:17
07-14-2018 21:17
I see the option to view all pictures on my profile. But when I try to access it, I just see blank boxes. Is there a setting to be done? I have used both Chrome and Safari, but the results are the same.
07-15-2018 02:43 - edited 07-15-2018 02:45
07-15-2018 02:43 - edited 07-15-2018 02:45
@NilPal Hi and Welcome - If I understand your enquiry when you are in your fitbit profile page it shows your picture as in profile picture and name
2 you have 3 options
a) Change Profile picture
b) uploads Pictures
c) View all pictures
3 these are all to do with you profile and you have to upload what pictures you want to your profile - you can do this by
a) clicking upload Pictures>(find file on your computer) Browse
b) once the picture is selected click upload
or 4 in view all pictures you will see a small cog in the top left of the large square click on this and you will get the options to
a) set as Profile picture
b) delete
c) crop
d) upload more
hope this helps
if you are talking about the pictures section in the community profile IE
the page that shows your picture with go to profile next to it and 3 symbols under it posts, votes, solutions
these are the pictures you have put into a comment of a thread you are trying to explain either an answer or a request for further information,
Kind Regards
Wayne
If this is the answer you were looking for please make as accepted solution so others can see there is a viable answer within this thread
07-15-2018 19:02
07-15-2018 19:02
07-15-2018 21:31
07-15-2018 21:31
@NilPal Hi again - Have you uploaded any extra pictures to fitbit? if you have not then this is the reason this section is blank (you need to have down loaded more than the one picture)
you can follow my last thread and down loads some more pictures (ie if you want to use a different picture for your profile or rotate them from time to time)
if after following the advice given you still cannot see pictures I would suggest you contact customer support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
this is the link to the United Kingdom support and the phone number will not appear until it is open (0800 BST) if you need to change the country scroll to the bottom and look for United Kingdom > click the down arrow next to it and select the country you require to refresh the page for the relevant details
Hope this helps
Kind Regards
Wayne