General issues with Fitbit app

[Mjsbell]

Inspire 2. Has been difficult to sync from beginning. Wouldn’t sync at all today. Did all the self help fixits. Now it won’t even switch on never mind pair or sync. 
Inspire 2 is totally useless. As is customer support. 

will never buy another Fitbit 

Moderator Edit: Clarified subject

[elena.orelli]

Hi,

I can’t sync my watch and can’t even see if is in my products.

watch keep showing “download the app” while Fitbit app says “enable Bluetooth” on iPhone. Of course blue tooth is on.

any suggestion?thanks

[MarilynSuz]

I've read all the threads on Bluetooth pairing troubleshooting but none of them helped. Out of the blue 3 days ago I realised my forced sync in app wasn't working. It just refused to pair. Then it told me I needed to link my device.

I have a Moto g31.I tried all of these suggestions:

Uninstall and reinstall app.

Reboot the charge 4

Restart phone.

Revoked permission to all phones except the current one.

Made sure no other Bluetooth device is on in the vicinity

 It still goes to the pairing screen..Says the device is taking longer than expected to pair and then shifts to a screen saying there was an error while pairing. Try again? Which then loops back to the same screen.

So pissed off. Got better things to do than try ro figure out how to make something which should be basic work. 

[HappyBunny444]

I've been trying to sync my fitbit but it just won't do it and the app isn't working either. I've forced it to close. I've restarted my phone (Android). Nothing works. The dashboard on the app is gone and I can't click on anything. I'm not sure if it's me or Fitbit that's having the issue. Anyone else having problems?

Moderator Edit: Clarified subject

[DonnaM16]

I’m having the same problem this morning.  Did everything the help page suggested.  

[MakMak]

Hi, @HappyBunny444! It's not just you. It's happening for others and I'm seeing it on both iOS and Android. Hopefully it will be fixed soon!

[Scattegorized]

Tried deleting and reinstalling, nothing works 

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @HappyBunny444, welcome, it seems widespread, might be a server issue. Downdetector 

Cheers

[MakMak]

Hi, @Scattegorized! There seems to be a systemic issue, both iOS and Android are down. Hopefully it will be fixed soon!

[C0720]

I can't even log into app.  Says under maintenance and try again later.

[Bebop56]

Unfortunately, I have to follow those steps almost every week. I just set up mu Sense 2 on Christmas. I have never had problems like this with any of my previous 4+ devices. 

[MarreFitbit]

Hi there, @HappyBunny444. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue before reaching out. 

To better assist you, would you mind sharing a screenshot of the Fitbit app showing the issue or error message so we can go from there?

@Gr4ndp4 @MakMak Thanks for your help!

See you around. 

[alexthecat]

@C0720 this is an issue on Fitbit's end. I don't know when it will be fixed, but you can see more about it here.

[dave5591]

Well now the Fitbit server is down more than it is up, so we are doubly screwed, Can't even synch the watch!!

Garbage!

[YojanaFitbit]

Hi there, @Scattegorized and @C0720. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue before reaching out. 

To better assist you, would you mind sharing a screenshot of the Fitbit app showing the issue or error message so we can go from there?

@MakMak and @alexthecat Thank you for jumping in.

[S103462]

Just this morning both our Fitbit dashboards (my Sense; my wife’s Versa3) lost the steps, miles, calories, & zone minutes that we’ve been tracking, and now only shows the calories. We made no changes to cause this. This glitch happened to both our Fitbit app dashboards at exactly the same time this morning. How do we fix this (and hopefully not lose the historical information)?

[Internetqueen]

I'm assuming it is a fitbit problem.  I can't log into my dashboard online.  And that has nothing to do with my Fitbit itself.  Ugh!

[DianaD09]

It's the same here

 

[jcwillia1]

This just started this morning.  My Fitbit app refuses to sync with my Versa 2.  iPhone 13 is connected to Versa 2 via Bluetooth.

Restarted the app, nothing.

Restarted the watch, nope.

Restarted the phone, nada.

What's going on?

[alexthecat]

@S103462 this is an issue on Fitbit's end. I don't know when it will be fixed, but you can see more about it here.