help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I just purchased a Fitbit charge 2 but I am having difficulty charging it

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-30-2017 13:01

‎03-30-2017 13:01

I have just purchased Fitbit charge 2 I have downloaded app and connected it to charge but the battery icon does not come on  just the Fitbit icon and Fitbit www.fitbit.com / setup. I did hear a wee vibrate when I connected it but there is no battery icon so how can I tell if it is charging ? Or is there a step I have not completed correctly 

Best Answer
0 Votes
1 REPLY 1

‎03-30-2017 13:07

‎03-30-2017 13:07

Welcome to the forums!

 

First charge takes about 2 hours. It vibrated so it is charging. When that's done try and set it up. and it should go away.

http://help.fitbit.com/articles/en_US/Help_article/1873

 

Let us know if you need more help

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes